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FAQs

Frequently asked Questions

On this page you will find answers to a range of common questions below. These are grouped into different topics. If you can’t find what you’re looking for please don’t hesitate to contact us via email or online chat - we’re here to help!

 

 

We take great care with regards to food and water. Food is bought fresh the morning of the trek and transported carefully. During treks, water is boiled properly to ensure that all bacteria is killed. Before every trek we check that every guest is healthy and has no serious health problems that could be an issue during the trek.

  • Are you still running treks and tours?
    Our priority is the welfare of our staff, guides, orangutans and you. We regularly check and update the current status in Indonesia. The World Health Organisation advises using masks in the community and to use the same precautions to stay healthy. We are open for eco-treks around Landak River and now the Gunung Leuser National Park is officially open, all our treks are available.
  • Can I enter Indonesia? Do I need to be vaccinated?
    Yes, international travelers can now enter Indonesia through many of the airports or seaports. They must be fully vaccinated. Visa on Arrival is now available for many nationalities.
  • Can I get Visa on Arrival?
    Travellers from 70 nationalities can now obtain a VISA ON ARRIVAL (VoA) Check with on your government website whether your nationality can enter. You have to be fully vaccinated.
  • What are the new quarantine regulations?
    If fully vaccinated, no need to quarantine. Temperature check on arrival. If not vaccinated, mandatory 5 x 24 hours in quarantine
  • What if I happens if my PCR result is positive and I have a trek or tour booked?
    Contact us as soon as possible. We will be happy to reschedule the trek or tour to another date. If we have had to book accommodation and cannot change the dates, we will re-book at another guesthouse or hotel. You will have to pay the price difference if there is one.
  • I want to cancel my trek or tour, what are the cancellation fees?"
    If you would like to cancel your trek or tour, we ask to to contact us directly as soon as possible so we can discuss your options. Please refer to the bookings and cancellartions at the bottom of this page for further information.
  • I want to make a booking for the future, but what happens if the coronavirus escalates again?
    We are still accepting bookings for future dates, with the knowledge that we continually check the current advisory status in Indonesia and will inform you if there are any changes.
  • What if someone in my group trekking gets sick?
    If you or any member in your groups shows any signs of the coronavirus symptoms, we will send them back to the village to rest and isolate. We will follow the World Health Organisation advice and guidelines.
  • What happens if a airline cancels my flight?
    We do not have any control over an airline's decisions to stop or reduce their flights to a destination or here in Sumatra. You will need to get in touch with the airline provider or agent who booked your flight for more information. If you have a trek or tour already book, contact us directly. We can discuss cancellation or re-schedule.
  • Are you still running treks and tours?
    Our priority is the welfare of our staff, guides, orangutans and you. We regularly check and update the current status in Indonesia. The World Health Organisation advises using masks in the community and to use the same precautions to stay healthy. We are open for eco-treks around Landak River and now the Gunung Leuser National Park is officially open, all our treks are available.
  • Can I enter Indonesia? Do I need to be vaccinated?
    Yes, international travelers can now enter Indonesia through many of the airports or seaports. They must be fully vaccinated. Visa on Arrival is now available for many nationalities.
  • Can I get Visa on Arrival?
    Travellers from 70 nationalities can now obtain a VISA ON ARRIVAL (VoA) Check with on your government website whether your nationality can enter. You have to be fully vaccinated.
  • What are the new quarantine regulations?
    If fully vaccinated, no need to quarantine. Temperature check on arrival. If not vaccinated, mandatory 5 x 24 hours in quarantine
  • What if I happens if my PCR result is positive and I have a trek or tour booked?
    Contact us as soon as possible. We will be happy to reschedule the trek or tour to another date. If we have had to book accommodation and cannot change the dates, we will re-book at another guesthouse or hotel. You will have to pay the price difference if there is one.
  • I want to cancel my trek or tour, what are the cancellation fees?"
    If you would like to cancel your trek or tour, we ask to to contact us directly as soon as possible so we can discuss your options. Please refer to the bookings and cancellartions at the bottom of this page for further information.
  • I want to make a booking for the future, but what happens if the coronavirus escalates again?
    We are still accepting bookings for future dates, with the knowledge that we continually check the current advisory status in Indonesia and will inform you if there are any changes.
  • What if someone in my group trekking gets sick?
    If you or any member in your groups shows any signs of the coronavirus symptoms, we will send them back to the village to rest and isolate. We will follow the World Health Organisation advice and guidelines.
  • What happens if a airline cancels my flight?
    We do not have any control over an airline's decisions to stop or reduce their flights to a destination or here in Sumatra. You will need to get in touch with the airline provider or agent who booked your flight for more information. If you have a trek or tour already book, contact us directly. We can discuss cancellation or re-schedule.
  • Are you still running treks and tours?
    Our priority is the welfare of our staff, guides, orangutans and you. We regularly check and update the current status in Indonesia. The World Health Organisation advises using masks in the community and to use the same precautions to stay healthy. We are open for eco-treks around Landak River and now the Gunung Leuser National Park is officially open, all our treks are available.
  • Can I enter Indonesia? Do I need to be vaccinated?
    Yes, international travelers can now enter Indonesia through many of the airports or seaports. They must be fully vaccinated. Visa on Arrival is now available for many nationalities.
  • Can I get Visa on Arrival?
    Travellers from 70 nationalities can now obtain a VISA ON ARRIVAL (VoA) Check with on your government website whether your nationality can enter. You have to be fully vaccinated.
  • What are the new quarantine regulations?
    If fully vaccinated, no need to quarantine. Temperature check on arrival. If not vaccinated, mandatory 5 x 24 hours in quarantine
  • What if I happens if my PCR result is positive and I have a trek or tour booked?
    Contact us as soon as possible. We will be happy to reschedule the trek or tour to another date. If we have had to book accommodation and cannot change the dates, we will re-book at another guesthouse or hotel. You will have to pay the price difference if there is one.
  • I want to cancel my trek or tour, what are the cancellation fees?"
    If you would like to cancel your trek or tour, we ask to to contact us directly as soon as possible so we can discuss your options. Please refer to the bookings and cancellartions at the bottom of this page for further information.
  • I want to make a booking for the future, but what happens if the coronavirus escalates again?
    We are still accepting bookings for future dates, with the knowledge that we continually check the current advisory status in Indonesia and will inform you if there are any changes.
  • What if someone in my group trekking gets sick?
    If you or any member in your groups shows any signs of the coronavirus symptoms, we will send them back to the village to rest and isolate. We will follow the World Health Organisation advice and guidelines.
  • What happens if a airline cancels my flight?
    We do not have any control over an airline's decisions to stop or reduce their flights to a destination or here in Sumatra. You will need to get in touch with the airline provider or agent who booked your flight for more information. If you have a trek or tour already book, contact us directly. We can discuss cancellation or re-schedule.
  • Are you still running treks and tours?
    Our priority is the welfare of our staff, guides, orangutans and you. We regularly check and update the current status in Indonesia. The World Health Organisation advises using masks in the community and to use the same precautions to stay healthy. We are open for eco-treks around Landak River and now the Gunung Leuser National Park is officially open, all our treks are available.
  • Can I enter Indonesia? Do I need to be vaccinated?
    Yes, international travelers can now enter Indonesia through many of the airports or seaports. They must be fully vaccinated. Visa on Arrival is now available for many nationalities.
  • Can I get Visa on Arrival?
    Travellers from 70 nationalities can now obtain a VISA ON ARRIVAL (VoA) Check with on your government website whether your nationality can enter. You have to be fully vaccinated.
  • What are the new quarantine regulations?
    If fully vaccinated, no need to quarantine. Temperature check on arrival. If not vaccinated, mandatory 5 x 24 hours in quarantine
  • What if I happens if my PCR result is positive and I have a trek or tour booked?
    Contact us as soon as possible. We will be happy to reschedule the trek or tour to another date. If we have had to book accommodation and cannot change the dates, we will re-book at another guesthouse or hotel. You will have to pay the price difference if there is one.
  • I want to cancel my trek or tour, what are the cancellation fees?"
    If you would like to cancel your trek or tour, we ask to to contact us directly as soon as possible so we can discuss your options. Please refer to the bookings and cancellartions at the bottom of this page for further information.
  • I want to make a booking for the future, but what happens if the coronavirus escalates again?
    We are still accepting bookings for future dates, with the knowledge that we continually check the current advisory status in Indonesia and will inform you if there are any changes.
  • What if someone in my group trekking gets sick?
    If you or any member in your groups shows any signs of the coronavirus symptoms, we will send them back to the village to rest and isolate. We will follow the World Health Organisation advice and guidelines.
  • What happens if a airline cancels my flight?
    We do not have any control over an airline's decisions to stop or reduce their flights to a destination or here in Sumatra. You will need to get in touch with the airline provider or agent who booked your flight for more information. If you have a trek or tour already book, contact us directly. We can discuss cancellation or re-schedule.
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We are proud members of Pack for a Purpose, an initiative that allows travelers like you to make a lasting impact in the community at your travel destination. If you save just a few kilos of space in your suitcase and take supplies for the projects we support in need, you’ll make a priceless impact in the lives of our local children and families. Please click here to see what supplies are needed for our project/projects.

  • Are you still running treks and tours?
    Our priority is the welfare of our staff, guides, orangutans and you. We regularly check and update the current status in Indonesia. The World Health Organisation advises using masks in the community and to use the same precautions to stay healthy. We are open for eco-treks around Landak River and now the Gunung Leuser National Park is officially open, all our treks are available.
  • Can I enter Indonesia? Do I need to be vaccinated?
    Yes, international travelers can now enter Indonesia through many of the airports or seaports. They must be fully vaccinated. Visa on Arrival is now available for many nationalities.
  • Can I get Visa on Arrival?
    Travellers from 70 nationalities can now obtain a VISA ON ARRIVAL (VoA) Check with on your government website whether your nationality can enter. You have to be fully vaccinated.
  • What are the new quarantine regulations?
    If fully vaccinated, no need to quarantine. Temperature check on arrival. If not vaccinated, mandatory 5 x 24 hours in quarantine
  • What if I happens if my PCR result is positive and I have a trek or tour booked?
    Contact us as soon as possible. We will be happy to reschedule the trek or tour to another date. If we have had to book accommodation and cannot change the dates, we will re-book at another guesthouse or hotel. You will have to pay the price difference if there is one.
  • I want to cancel my trek or tour, what are the cancellation fees?"
    If you would like to cancel your trek or tour, we ask to to contact us directly as soon as possible so we can discuss your options. Please refer to the bookings and cancellartions at the bottom of this page for further information.
  • I want to make a booking for the future, but what happens if the coronavirus escalates again?
    We are still accepting bookings for future dates, with the knowledge that we continually check the current advisory status in Indonesia and will inform you if there are any changes.
  • What if someone in my group trekking gets sick?
    If you or any member in your groups shows any signs of the coronavirus symptoms, we will send them back to the village to rest and isolate. We will follow the World Health Organisation advice and guidelines.
  • What happens if a airline cancels my flight?
    We do not have any control over an airline's decisions to stop or reduce their flights to a destination or here in Sumatra. You will need to get in touch with the airline provider or agent who booked your flight for more information. If you have a trek or tour already book, contact us directly. We can discuss cancellation or re-schedule.

If you have any more queries or questions please do not hesitate to contact us.

We're happy to answer any questions that you might help

Why Travel with Us?

Responsible Travel

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Don't just come,travel and see, help make a positive changes

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How we Help

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By working with the local community we can make small changes

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